Contact Us
Who this form is for
This contact form is for readers who have questions about our reviews, want to flag an error in a Cookie article, or need to discuss our editorial process. If you are in difficulty with gambling, please do not use this page β the form routes to an editorial inbox, not to a support service. In that situation, go straight to a gambling-help organisation in New Zealand, where trained counsellors can talk to you directly. Those services are free, confidential, and available around the clock.
How we handle your message
Our team reads and replies in English. Send your message in English or in te reo MΔori, and we will respond in kind. We cannot answer questions about your personal account, your deposits, or your winnings at Cookie β we do not have access to that information, and we will not act as a go-between with the operator. For account matters, contact Cookie's own support channels.
What never belongs in this form
Do not send financial details, passwords, PINs, or scans of identification documents through this form. The form is not an encrypted payment or verification channel, and no legitimate casino or review site will ever ask you to transmit that material through a contact page. If you have already sent such information, change your passwords and contact Cookie's support team directly through its official channels.
What happens after you write
We read every message that comes through this page. Because the inbox is shared, we ask for patience β we reply as soon as we can, without a set turnaround time. For gambling-related distress, do not wait for a reply from us. Use the help organisations instead, and use this form only for editorial matters.